Bancsource names Diebold veteran Mychal Kempt as president and CEO

SPRINGFIELD, MISSOURI — Nationwide multi-vendor banking equipment maintenance services provider Bancsource has named Mychal D. Kempt president and CEO, the company announced today. Kempt has more than two decades of financial services industry experience with Diebold.

“Mychal has extensive experience in banking technology field services at the highest level,” said Thomas Swidarski, Bancsource chairman. “Combined with his leadership skills, accomplishments and ability to grow business, he is clearly the right person to lead Bancsource forward and is already implementing changes that are creating value for customers.”

Bancsource has more than 1,500 bank and retail customers nationwide. Key technologies serviced are ATMs, smart safes, teller cash dispensers and recyclers, image processing and other relevant technologies. The company also provides managed and data reporting services.

“What financial institutions can do today that they could not do in the past is control every part of the technology that defines their customer experience and overall efficiency,” Kempt said. “As the leading independent provider of banking equipment services with more than three decades in the industry, Bancsource is ideally positioned to assist with the selection, implementation and maintenance of best of breed solutions.”

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Bancsource Hires Industry Veteran Hawkes to Lead Branch Transformation Services

SPRINGFIELD, MISSOURI –Nationwide multivendor banking equipment maintenance services provider Bancsource is expanding its branch transformation offerings and has hired longtime industry sales executive James Hawkes to lead the effort.

As vice president of branch transformation services Hawkes will report to Bancsource Senior Vice President of Sales Rick Istnick.

“Jim has been working with financial institutions of all sizes and types for more than three decades and thoroughly understands the challenges they face today to improve efficiency while maintaining or increasing touchpoints,” said Istnick. “He is a proven sales leader who will add immediate value to our sales organization’s focus on driving branch transformation initiatives.”

“I’ve seen the progression in banking from the rollout of the first ATMs to today’s video assist and terminal cross-selling,” said Hawkes. “Bancsource as a provider of comprehensive equipment services is uniquely positioned to help financial institutions become more efficient through branch transformation while maintaining or increasing service and sales points with their particular base.”

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Springfield Business Journal features Bancsource

The Springfield Business Journal featured Bancsource in its Business Spotlight section in print and online in April. Written by reporter Zach Smith, who spent an afternoon at the new Bancsource headquarters in Springfield, the article focuses on Bancsource’s culture shift since being acquired by Cleveland-based private equity firm CapitalWorks in 2015.

The article includes quotes from Bancsource CEO Mychal Kempt and Regional Vice President Brent Burleson as well as Bancsource customers Christy Wild, assistant vice president at RCB Bank and Leah Jo Morgan, vice president of IT and operations at Grand Savings Bank, both based in Oklahoma.

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Bancsource names Julie Bush Director of Human Resources

SPRINGFIELD, MISSOURI — Julie Bush has joined growing nationwide multi-vendor banking equipment maintenance services provider Bancsource as director of human resources.

As a key member of the senior leadership team, Bush will work closely with President and CEO Mychal D. Kempt and the leadership team to assure Bancsource advances its business, brings in and retains top talent and further embeds its core values and culture.

“I am pleased and excited to welcome Julie as an integral part of our leadership team.” said Kempt. “She brings a laser focus to supporting our mission critical plans, talent needs and driving the business forward.”

Bush has more than a decade of human resource experience. She most recently served as HR generalist for ProEnergy Services in Kansas City, Missouri, where she oversaw human resources functions for over 400 full time employees. She also provided professional advice to the staffing divisions of ProEnergy with more than 1,000 temporary employees.

She has been certified as a Professional in Human Resources since 2009 and as a Senior Professional in Human Resources-Certified Professional since 2015. She earned an Associate of Applied Science degree in Technology from Kansas State University of Salina and will finish her Bachelor of Science in Business Management from William Woods University in 2016. She works out of the corporate office in Springfield, Missouri.

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Bancsource introduces banking equipment service portal CustomerSource

SPRINGFIELD, MISSOURI — Nationwide multivendor banking equipment and maintenance services company Bancsource has launched CustomerSource, a new self-service customer portal.

CustomerSource provides Bancsource customers 24/7 access to real-time and historical information on service calls status, contract documents and financial details. This includes invoices, line by line tax items, order history, outstanding balances and managing their relationship with Bancsource holistically.

“CustomerSource puts power into the hands of our customers and is unique in our industry,” said Tahnee Puckett, Bancsource’s chief information officer. “No other company in banking equipment maintenance offers an online portal like this.”

Customers can now place service calls online at any time, check estimated time of arrival, view remote image capture and pull historical service call information.

“We developed CustomeSource from listening to our customers and adapting to their needs,” Puckett said. “It enables us to turnaround customer requests quicker than competitors.”

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Bancsource growth plans spark move to new headquarters

SPRINGFIELD, MISSOURI — Nationwide multivendor banking equipment maintenance solutions and services provider Bancsource has moved corporate headquarters to a new state-of-the-art building in Springfield, Missouri, and plans to grow employment there 25 percent over the next three years.

Bancsource serves more than 1,500 financial institutions and retailers with equipment services including maintenance, upgrades and sales for ATMs, smart safes, cash dispensers and recyclers, scanners and more along with branch transformation and related solutions.

“Employees created the design and layout of the new office space,” said Bancsource CEO Mychal Kempt. “The result captures the entrepreneurial spirit of our company and inspires a higher level of engagement throughout the company and with our customers.”

The dedicated facility in the heart of Springfield’s retail and restaurant district includes a state of the art call center, client executive briefing room and best in class network management infrastructure.

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Bancsource names industry veteran Rick Istnick as senior vice president of sales

SPRINGFIELD, MISSOURI — Nationwide multivendor banking equipment and maintenance services company Bancsource, continuing its investment in being the most customer-focused and value-added solutions provider for mid-market and smaller financial institutions, has named Rick Istnick senior vice president of sales. Istnick is former senior director of sales for Diebold.

Istnick will represent Bancsource in the company’s booth, No. 312, at the ATM Industry Association (ATMIA) US Conference 2016 Feb. 23 to 25 in New Orleans.

Bancsource serves more than 1,500 financial institutions and retailers with equipment services including maintenance, upgrades and sales for ATMs, smart safes, cash dispensers and recyclers, scanners and more along with branch transformation and related solutions.

“Rick is a results-oriented senior leader with the proven ability to develop and implement strategies that drive profitable growth by embracing and serving our customers’ business models,” said Tom Swidarski, Bancsource chairman. “He’s effective in developing and coaching sales teams and will be instrumental in integrating new technology we are rolling out, including our new customer relationship management system.”

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Bancsource names industry veteran Mike Adams as senior vice president, services

SPRINGFIELD, MISSOURI — Nationwide multivendor banking equipment maintenance services provider Bancsource has named Mike L. Adams senior vice president, services, the company announced. Adams has more than 30 years of financial services industry experience.

“Mike has proven experience building a best in class services organization that delivers exceptional customer value at the highest level in the financial services industry,” said Tom Swidarski, Bancsource chairman. “His leadership in employee development, process improvement and operational excellence will help boost Bancsource into the premier service provider in the industry.”

Previously, Adams managed more than 1,200 employees and $250 million in revenue servicing 8,000 financial institution customers, 50,000 ATMs and 30,000 branches as vice president of service operations at Diebold.

“Mike Adams is a critical hire for Bancsource,” said Swidarski. “He’s a perfect fit to lead our services transformation and growth.”

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Former Diebold CEO Swidarski joins Bancsource as chairman

SPRINGFIELD, MISSOURI –Former Diebold CEO Tom Swidarski has made a significant investment in and been named chairman of banking technology equipment and services provider Bancsource. Swidarski, Diebold CEO from 2005 to 2013, is also serving as Bancsource’s interim CEO.

Investing alongside Swidarski are Capital Bank Financial Corp Chief Operating Officer Zahid Afzal and former Key Bank Community Bank President William Koehler. Missouri-based Bancsource was acquired April 1 in a stock purchase through Cleveland private equity firm CapitalWorks.

Swidarski believes the evolving banking environment now favors independent and flexible providers of technology equipment and support like Bancsource.

“Customers want to simplify how they acquire, manage and support all the brands and types of equipment they use as technology advances and banking practices change,” he said. “We make it straightforward for our client-partners to cost-effectively implement required and innovative systems while extending the useful life of their installed base.”

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Bancsource acquired by private equity firm CapitalWorks

CLEVELAND, OHIO–Cleveland private equity firm CapitalWorks, LLC, announced today it has acquired majority ownership of privately-held banking technology services provider Bancsource, Inc. based in Republic, Missouri. Bancsource provides maintenance services and sales of cash cycle equipment including ATMs, smart safes, scanners and other equipment for financial institutions and retailers nationwide.

“Bancsource provides a high level of service in an industry that demands high quality,” said CapitalWorks Managing Partner Dick Hollington. “With its client-centric approach combined with industry dynamics which are opening opportunities to independent technology service providers, Bancsource is well-positioned to assist its client-partners and continue to grow.”

Details of the transaction were not disclosed but Hollington said there will be additional announcements in the future regarding the investment and about management of Bancsource.

“We plan to invest in and grow Bancsource,” he said. “We believe in the industry and the company’s position as vendor independent and client focused.”

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