Bancsource keeps nationwide technicians on top of training with courses created with Adobe Captivate.

Bancsource is committed to the continued development of our most valued resources, our team members.  We have a number of different learning vehicles available, both in person and virtual.  Adobe Captivate Prime is Bancsource’s customized learning management system, a robust system that allows our technicians access to a virtual learning portal. 

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Bancsource names Kenneth J Laglenne Chief Financial Officer

Bancsource, a nationwide multi-vendor banking equipment maintenance services provider, has announced the appointment of Kenneth J Laglenne, Chief Financial Officer, reporting directly to Mychal D. Kempt, Bancsource President and CEO. As a key member of the senior leadership team, Mr. Laglenne will work side by side with other key leaders throughout the company utilizing his experience and knowledge to execute profitable transactions, streamline work processes, and ensure that all business initiatives and objectives are in sync.

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Pioneer Bank replaces branches and ATMS with ITMs to extend hours and enhance services

During the last decade, community banks in the U.S. may have faced more stress than in any previous period.

There’s the rise of national and nonbank lenders, the increase in regulations and compliance costs, the unprecedented and ongoing technology demands and the dramatic shifts in consumer behavior. One result? Reduced average return on assets.

An “Old friend with new ideas,” Roswell, New Mexico-based Pioneer Bank is fighting back. In the latest in a series of steps, the Federal Savings Bank is replacing its ATM fleet and two branches with advanced self-service and video-assist ITMs before year’s end.

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Community bank RCB Bank rolls out branch transformation strategy

If RCB Bank is any indication, some community banks are taking their own lead and rapidly implementing branch transformation strategies tailored to their particular and sometimes wildly varying customer bases.

Based in Claremore, Oklahoma—best known as the home of Will Rogers and the setting for the musical Oklahoma!—RCB has more than 40 branches serving everyone from older populations in rural towns of 500 people to millennials in the college towns of Norman, Oklahoma City, Stillwater and Claremore.

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Bancsource names Diebold veteran Mychal Kempt as president and CEO

SPRINGFIELD, MISSOURI — Nationwide multi-vendor banking equipment maintenance services provider Bancsource has named Mychal D. Kempt president and CEO, the company announced today. Kempt has more than two decades of financial services industry experience with Diebold.

“Mychal has extensive experience in banking technology field services at the highest level,” said Thomas Swidarski, Bancsource chairman. “Combined with his leadership skills, accomplishments and ability to grow business, he is clearly the right person to lead Bancsource forward and is already implementing changes that are creating value for customers.”

Bancsource has more than 1,500 bank and retail customers nationwide. Key technologies serviced are ATMs, smart safes, teller cash dispensers and recyclers, image processing and other relevant technologies. The company also provides managed and data reporting services.

“What financial institutions can do today that they could not do in the past is control every part of the technology that defines their customer experience and overall efficiency,” Kempt said. “As the leading independent provider of banking equipment services with more than three decades in the industry, Bancsource is ideally positioned to assist with the selection, implementation and maintenance of best of breed solutions.”

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Bancsource Hires Industry Veteran Hawkes to Lead Branch Transformation Services

SPRINGFIELD, MISSOURI –Nationwide multivendor banking equipment maintenance services provider Bancsource is expanding its branch transformation offerings and has hired longtime industry sales executive James Hawkes to lead the effort.

As vice president of branch transformation services Hawkes will report to Bancsource Senior Vice President of Sales Rick Istnick.

“Jim has been working with financial institutions of all sizes and types for more than three decades and thoroughly understands the challenges they face today to improve efficiency while maintaining or increasing touchpoints,” said Istnick. “He is a proven sales leader who will add immediate value to our sales organization’s focus on driving branch transformation initiatives.”

“I’ve seen the progression in banking from the rollout of the first ATMs to today’s video assist and terminal cross-selling,” said Hawkes. “Bancsource as a provider of comprehensive equipment services is uniquely positioned to help financial institutions become more efficient through branch transformation while maintaining or increasing service and sales points with their particular base.”

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Springfield Business Journal features Bancsource

The Springfield Business Journal featured Bancsource in its Business Spotlight section in print and online in April. Written by reporter Zach Smith, who spent an afternoon at the new Bancsource headquarters in Springfield, the article focuses on Bancsource’s culture shift since being acquired by Cleveland-based private equity firm CapitalWorks in 2015.

The article includes quotes from Bancsource CEO Mychal Kempt and Regional Vice President Brent Burleson as well as Bancsource customers Christy Wild, assistant vice president at RCB Bank and Leah Jo Morgan, vice president of IT and operations at Grand Savings Bank, both based in Oklahoma.

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Bancsource names Julie Bush Director of Human Resources

SPRINGFIELD, MISSOURI — Julie Bush has joined growing nationwide multi-vendor banking equipment maintenance services provider Bancsource as director of human resources.

As a key member of the senior leadership team, Bush will work closely with President and CEO Mychal D. Kempt and the leadership team to assure Bancsource advances its business, brings in and retains top talent and further embeds its core values and culture.

“I am pleased and excited to welcome Julie as an integral part of our leadership team.” said Kempt. “She brings a laser focus to supporting our mission critical plans, talent needs and driving the business forward.”

Bush has more than a decade of human resource experience. She most recently served as HR generalist for ProEnergy Services in Kansas City, Missouri, where she oversaw human resources functions for over 400 full time employees. She also provided professional advice to the staffing divisions of ProEnergy with more than 1,000 temporary employees.

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Bancsource introduces banking equipment service portal CustomerSource

SPRINGFIELD, MISSOURI — Nationwide multivendor banking equipment and maintenance services company Bancsource has launched CustomerSource, a new self-service customer portal.

CustomerSource provides Bancsource customers 24/7 access to real-time and historical information on service calls status, contract documents and financial details. This includes invoices, line by line tax items, order history, outstanding balances and managing their relationship with Bancsource holistically.

“CustomerSource puts power into the hands of our customers and is unique in our industry,” said Tahnee Puckett, Bancsource’s chief information officer. “No other company in banking equipment maintenance offers an online portal like this.”

Customers can now place service calls online at any time, check estimated time of arrival, view remote image capture and pull historical service call information.

“We developed CustomeSource from listening to our customers and adapting to their needs,” Puckett said. “It enables us to turnaround customer requests quicker than competitors.”

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Bancsource growth plans spark move to new headquarters

SPRINGFIELD, MISSOURI — Nationwide multivendor banking equipment maintenance solutions and services provider Bancsource has moved corporate headquarters to a new state-of-the-art building in Springfield, Missouri, and plans to grow employment there 25 percent over the next three years.

Bancsource serves more than 1,500 financial institutions and retailers with equipment services including maintenance, upgrades and sales for ATMs, smart safes, cash dispensers and recyclers, scanners and more along with branch transformation and related solutions.

“Employees created the design and layout of the new office space,” said Bancsource CEO Mychal Kempt. “The result captures the entrepreneurial spirit of our company and inspires a higher level of engagement throughout the company and with our customers.”

The dedicated facility in the heart of Springfield’s retail and restaurant district includes a state of the art call center, client executive briefing room and best in class network management infrastructure.

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